Terms of Service

These are the rules for using Gila. We have written them in plain English on purpose. If something is unclear, email us at support@gila.coach and we will explain it without legalese.

By using Gila — the mobile app, the website at gila.coach, or anything we build under the Gila name — you agree to these Terms. If you do not agree, please do not use Gila.

1. Who you are agreeing with

Gila is operated by Sezen Soykut, a Turkish sole-trader business (şahıs şirketi) registered in the Republic of Türkiye. "Gila" is the trade name of that business. Throughout this document, "Gila", "we", "us", and "our" all refer to Sezen Soykut operating under that trade name.

You can reach us at:

General support: support@gila.coach
Privacy questions: dpo@gila.coach
Postal address: Registered with the Turkish tax authority and supplied on request to supervisory authorities and to users with a legitimate need.

The terms used in this document have the meanings you would expect in everyday English. Where a defined term comes from law (for example "data subject" under the GDPR), we use the plain-language version and our Privacy Policy carries the legal one.

2. What Gila is — and what Gila is not

2.1 What Gila is

Gila is a behavioral companion app for people taking, considering, or coming off GLP-1 medications such as Wegovy, Ozempic, Mounjaro, and Zepbound. The product helps you:

Log food, weight, mood, side-effects, medication shots, and water intake.
Track habits and streaks tied to your goals.
Sync with Apple Health and Android Health Connect so you do not have to enter everything by hand.
Get AI-generated insights, habit suggestions, weekly narratives, and food-photo recognition.
Read educational content and a weekly newsletter about behavior change on GLP-1s.

2.2 What Gila is NOT

This is the most important section in this document. Please read it.

Gila is not a medical device. We are not cleared, certified, or registered as a medical device by the U.S. Food and Drug Administration (FDA), the European Medicines Agency (EMA), the UK Medicines and Healthcare products Regulatory Agency (MHRA), the Turkish Medicines and Medical Devices Agency (TİTCK), or any equivalent authority in any other country.
Gila is not a healthcare provider. We do not employ doctors, nurses, dietitians, pharmacists, or therapists who give you personalized clinical advice. The content in Gila is informational and behavioral, not clinical.
Gila is not a "covered entity" under HIPAA. We are not a hospital, clinic, insurer, or healthcare clearinghouse. The Health Insurance Portability and Accountability Act of 1996 does not apply to our processing of your data. We instead protect your health data under the global frameworks described in the Privacy Policy and the Health Data Notice.
Gila does not replace your healthcare team. If you take a GLP-1 medication, you have a prescribing clinician. Talk to them — not to Gila — about decisions on dosing, switching medications, stopping medications, side-effects that worry you, pregnancy, or any concerning physical or mental-health change.
In an emergency, call your local emergency number (112 in the EU and Türkiye, 911 in the US, 999 in the UK). Gila is not built for emergencies and may not respond in real time.

In short: Gila is a companion, not a clinician. The decisions stay yours — and for the ones that matter, the conversation belongs with your prescribing team.

3. Who can use Gila

You must be 16 years of age or older to create a Gila account. We ask you to confirm this at signup. We chose 16 globally because it is the highest digital-consent age that applies across the regions we serve (decision-log entry #11).

You must also:

Give us accurate information about yourself when you sign up and keep it reasonably up to date.
Keep one account per person. Do not share your account with anyone else or open multiple accounts.
Keep your password, recovery email, and any device that is signed in to Gila reasonably secure. Tell us at support@gila.coach if you believe someone else has accessed your account.

If we learn that a user is under 16, we will close the account and delete the data. A parent or guardian can contact us at dpo@gila.coach to confirm an under-16 account and request deletion.

4. The pilot program

Gila is currently in a pilot phase. That means:

New features ship often. Existing features may change, be reworked, or removed if a better idea replaces them.
You may run into bugs, half-built screens, or rough edges. Please tell us about them at support@gila.coach.
The pilot tier benefits assigned at signup (Founding Member, Early Believer, Pilot Member) will be honored as stated on the landing page at the time you signed up. We will tell you in advance if anything material about your tier changes.
If we decide to retire a feature you depend on, we will give you reasonable notice in the app or by email so you can export your data and adjust your routine.

The pilot phase is free. See section 8 for what happens when paid subscriptions launch.

5. What you can and cannot do with Gila

You can use Gila for personal, non-commercial purposes that support your own health journey or someone you are caring for in a non-clinical capacity (for example, a partner you cook for).

You agree NOT to:

Use Gila for anything unlawful, fraudulent, deceptive, or that harms anyone else.
Reverse engineer, decompile, disassemble, or otherwise try to extract our source code, prompts, or model weights, except to the extent the law specifically permits and you have first asked us in writing.
Scrape, crawl, batch-download, or use automated systems to collect data from Gila beyond normal app or web use.
Impersonate anyone else, including other Gila users, our team, or any public figure.
Submit content to community features (such as shared habits or habit stacks) that is harassing, hateful, sexually explicit, that promotes self-harm or disordered eating, that promotes unsafe medical practices, or that infringes someone else's rights.
Try to break, overload, or compromise Gila's security or availability — for example by attempting to bypass authentication, abuse rate limits, inject content into our AI prompts, or extract another user's data.
Use Gila to develop a competing product by copying our screens, copy, or AI behavior in bulk.

If you believe you have found a security issue, please email support@gila.coach with the subject "Security report" before disclosing it publicly. We will respond and fix where appropriate.

6. AI-powered features — what to expect

Several Gila features are powered by third-party large language models and AI vision models:

Food vision turns a photo of your meal into a calorie and macronutrient estimate.
AI Habit Lab and habit suggestions generate personalized habit recommendations from your stated goals and recent activity.
Weekly coaching narrative writes a short progress story based on your logs.
Onboarding "AI moment" personalizes the onboarding output based on what you tell us about yourself.
Activity-goal recommendations suggest exercise or movement targets.

The current AI providers powering these features are Google Gemini (primary) and Perplexity (for research grounding on a limited set of features). Both providers commit contractually to not using your data to train their models.

You must understand the following about every AI feature in Gila:

Outputs are estimates and suggestions, not directives. When Gila says a meal is "approximately 540 kcal," that number is the model's best estimate from the photo and your context. It will sometimes be wrong. You are the final judge.
Outputs may be inaccurate, incomplete, or out of date. Even when the model expresses high confidence, it can be wrong.
Outputs are not medical advice. AI suggestions in Gila are explicitly not clinical recommendations. If a suggestion conflicts with what your clinician told you, follow your clinician.
You are talking with an AI, not a human. Per Article 50 of the EU AI Act and the equivalent transparency expectations under other regimes, we label every AI-generated surface in the app so you always know an AI produced it.
You can opt out. AI features are governed by a separate consent toggle in the in-app Legal Consent Gate. You can use Gila with AI features turned off. Some features will simply be unavailable rather than reduced in quality.

Full data-flow detail for every AI feature lives in the Privacy Policy, the Health Data Notice, and the internal DPIA at docs/privacy/dpia-health-ai.md.

7. Your data and your content

7.1 Your data is yours

The data you create or upload in Gila — your journal entries, weights, medication logs, mood entries, food photos, habit logs, profile photo — belongs to you. We do not claim ownership over it.

By using Gila, you grant us a limited, worldwide, royalty-free license to store, process, and display your content inside Gila for the purpose of providing the service to you. This license is the minimum we need to actually run the product. It ends when you delete the content or your account, except for backup copies that age out within 30 days (see Privacy Policy).

We never sell your personal data. We never share it with advertisers. We never use it to train third-party AI models.

7.2 Community-shared content

Gila includes optional community features where you can publish a habit or a habit stack to the public Habit Library. When you choose to publish:

Your submission goes through AI safety review before publication.
Once approved, it becomes viewable by other Gila users.
We display your chosen display name as the contributor unless you opt for anonymous publication.
If you delete your account later, your published contributions stay in the Library as part of the corpus, but your display name is anonymized. You can also withdraw an individual contribution at any time before that.

You retain ownership of your published content. By publishing, you grant other Gila users a license to view it within the app.

7.3 Our content

Gila — the app design, the brand, the mascot character, the code, the prompts, the educational content, the AI-curated insights we publish ourselves, and our trademarks — belongs to us. You may not copy, modify, redistribute, or build derivative works from this material without our written permission. Reasonable personal use (a screenshot for your own records, a quote with attribution, a private share with a friend) is fine.

8. Subscriptions, billing, and refunds

This section is not yet in force. Gila is currently free during the pilot phase. The wording below describes how billing will work when we launch paid subscription tiers. We will give you at least 30 days' notice and ask for your explicit acceptance of the relevant clauses before any subscription billing begins. Until then, ignore this section — nothing in it applies to you today.

When subscription tiers are introduced, the following terms will apply:

8.1 Where you buy

Subscriptions will be sold through the Apple App Store (on iOS) and the Google Play Store (on Android). Billing, taxes, refunds, and chargebacks will be handled by Apple or Google according to their own terms. Subscription state will be tracked on our side through RevenueCat so the right entitlements appear in your app.

8.2 Auto-renewal

Subscriptions will renew automatically at the end of each billing period (typically monthly or annually) at the then-current price unless you cancel beforehand. You can cancel through the App Store or Play Store at any time. We will not be able to cancel for you — only the store can.

8.3 EU and UK consumer withdrawal right

If you live in the European Union, the European Economic Area, or the United Kingdom, you have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive (Directive 2011/83/EU) and the UK Consumer Contracts Regulations 2013. You can exercise it without giving any reason within 14 days of buying a subscription. We will document the exact withdrawal procedure (including a model withdrawal form) in this section before paid subscriptions launch.

By starting to use the paid features inside the 14-day window, you may waive part of this right under the rules for digital content — we will explain this clearly in-app at the moment of purchase.

8.4 Refunds

Refund decisions are made by Apple or Google according to their store policies, not by us. To request a refund:

iOS: use Apple's refund process at reportaproblem.apple.com.
Android: use Google Play's refund process from your Play Store account.

We will help where we can — write to support@gila.coach — but the final decision belongs to the store.

8.5 Promotional pricing

Any introductory price, lifetime pilot benefit, free-trial period, or other promotional offer will be clearly described at the time we make it. Promotional benefits assigned during the pilot phase will be honored as documented at the moment of signup.

9. Availability of the service

We try to keep Gila available and working 24/7, but we do not promise uninterrupted service. You agree that:

We may run scheduled maintenance that briefly takes the app or website offline. Where the impact is more than a few minutes, we will try to give notice.
We may change, add, or retire features as the product matures (see section 4 on the pilot phase).
Third-party services we depend on — Supabase, Google Cloud, Apple App Store, Google Play, Apple Health, Google Health Connect, our AI providers — may have outages that affect Gila. We will surface meaningful disruptions in the app or by email.

For material service changes, we will communicate through the app, the website, or by email to your account address.

10. Deleting your account and our right to suspend

10.1 You can delete at any time

You can delete your Gila account whenever you want. Two paths:

In the app: Settings → Account → Delete Account. Apple requires every account-creating app to offer in-app deletion; we comply. This is the fastest route on iOS and Android.
On the web: gila.coach/delete-account. We verify the request with an email-link confirmation (the same pattern as our Data Subject Rights flow — see DSAR Instructions).

What happens when you delete:

Your account record and all linked personal data are removed from our primary database within 24 hours.
Backup copies age out within 30 days under our normal backup-rotation schedule.
Newsletter subscriptions and push-notification tokens are cleared in the same purge.
Community contributions you previously published are retained as part of the Library corpus, but your display name is anonymized.
Data you have synced from Apple Health or Health Connect stays on your phone — delete it from iOS or Android Settings if you want it gone.

If you have a question about deletion, write to dpo@gila.coach.

10.2 We may suspend in limited cases

We may suspend or close an account that violates these Terms. Examples:

Sustained abuse of community features (harassment, hate, spam).
Attempts to compromise our security or extract other users' data.
Repeated attempts to evade an earlier suspension.
Fraud, including chargeback abuse once paid subscriptions are live.
Use of Gila in a way that could expose us or our users to legal risk.

In normal cases we will email the affected account and give you a reasonable chance to fix the problem before suspending. For serious or immediate threats (active security breach, harm to other users), we may suspend first and explain afterwards. You can always appeal to support@gila.coach.

If we close your account for a Terms violation, you can still exercise your data-subject rights to download or delete your data — see DSAR Instructions.

11. Limitation of liability

To the fullest extent permitted by Turkish law and by the consumer-protection law of your country of residence, Gila is provided "as is" and "as available." We do not give any warranty, express or implied, beyond what the law requires.

11.1 What we are not liable for

We are not liable for:

Indirect, consequential, incidental, special, or punitive damages. That includes lost profits, lost data, lost time, lost goodwill, or business interruption.
Health outcomes or medical decisions you make in reliance on anything you read, log, or are shown in Gila — including AI-generated estimates, AI-suggested habits, AI weekly narratives, AI food-vision calorie counts, and educational content. You agreed in section 2.2 that Gila is not a medical device and not a healthcare provider; this allocation of responsibility is a core part of these Terms.
Service interruptions, bugs, or data loss beyond what is unavoidable when running a global mobile app. We back up your data and document our retention in the Privacy Policy, but no system is perfectly resilient.
Third-party services we depend on (Apple, Google, our AI providers, the App Store, the Play Store), where the issue is genuinely outside our control.

11.2 What this section does not limit

Nothing in this section limits or excludes liability that cannot be limited or excluded under applicable law. In particular, we do not limit:

Our liability for fraud or willful misconduct.
Our liability for death or personal injury caused by our negligence where applicable law makes that limitation impossible.
Your statutory rights as a consumer under Turkish Law No. 6502 on the Protection of the Consumer, EU consumer-protection law (including the Consumer Rights Directive 2011/83/EU and the Sale of Goods Directive (EU) 2019/771), UK Consumer Rights Act 2015, and equivalent laws in your country.
Our obligations under data-protection law (GDPR, UK GDPR, Swiss revFADP, Turkish KVKK, US state laws, etc.) — see the Privacy Policy.

If a court holds any part of this section unenforceable, the rest of section 11 still applies as written.

12. Governing law and where disputes go

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws principles.

Disputes between you and us about these Terms or the Gila service will be heard by the courts of Türkiye, unless the mandatory consumer-protection law of your country of residence gives you the right to bring the dispute in your own local courts or before a local consumer-protection body. We do not try to take that right away from you — in particular:

EU and EEA consumers keep the protections of the Brussels I Regulation (EU) 1215/2012 and the Rome I Regulation (EC) 593/2008, including the right to sue us in your country of residence and the protection of mandatory rules of your local consumer law.
UK consumers keep the protections of the UK Consumer Rights Act 2015 and may use UK courts where applicable.
EU consumers may also use the EU's Online Dispute Resolution platform at ec.europa.eu/consumers/odr (we are happy to engage there).
Turkish consumers may use the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and the Consumer Courts (Tüketici Mahkemeleri) according to the monetary thresholds in Law No. 6502.

We always prefer to resolve issues directly. Before going to a court, please write to support@gila.coach and give us a real chance to fix the problem.

13. Changes to these Terms

We may update these Terms from time to time — for example when a new feature ships, when a new law applies to us, or when the wording can be made clearer.

For material changes (anything that changes your rights, obligations, or how we handle your data in a meaningful way), we will:

Give you at least 30 days' notice before the new Terms take effect.
Show an in-app banner (LegalChangeBanner) and, where possible, send an email to your account address.
Ask you to accept the new Terms before continuing to use the service.

For non-material changes (typo fixes, link updates, structural reorganization), we will simply update the "effective date" at the top of this document. You can always see what changed by looking at the version history in our open repository.

If you do not agree to a material change, you can stop using Gila and delete your account — see section 10.

14. How to reach us

General support: support@gila.coach
Privacy and data-subject rights: dpo@gila.coach — and see DSAR Instructions
Health-data-specific concerns: dpo@gila.coach — and see Health Data Notice
Security reports: support@gila.coach with the subject "Security report"

If you live in the EU or the UK, you can also contact our designated representative (to be appointed before EU/UK paid launch — name and address will be inserted here and in the Privacy Policy once the appointment is complete; see decision-log entry #3).

This document is the master English source. Translations into Spanish (es) and Turkish (tr) live in the same docs/privacy/source/ folder and are kept in sync with this version. If a translation diverges from this English source, the English version controls, except where local law requires otherwise.

Last reviewed: 2026-05-16.